Blue Shield offers you enhanced wellness access and support by phone, online or in person. Visit our Health & Wellness section on blueshieldca.com for more details. Here are some highlights:

• NurseHelp 24/7SM
  Talk to a registered nurse anytime, day or night to learn about a condition, evaluate treatment options, develop a healthier lifestyle, and more. Nurses are available to you 24 hours a day, seven days a week at (877) 304-0504 [TTY/TDD: (800) 855-2881]
  
  
• LifeReferrals 24/7SM
  Get convenient support from counselors ready to assist you with personal, child and elder care, legal aid, and financial issues. Counselors are available to your 24 hours a day, seven days a week at (800) 985-2405.
  
  
• blueshieldca.com
  Blueshieldca.com is Blue Shield's online health and wellness service. Highlights of our Web site include:
• Access to personalized benefit information: Verify your eligibility, explore your benefits, email Member Services and more.
• Find a Provider: Locate a Blue Shield provider by specialty, location, gender or languages spoken.
• Performance Profile: By going to the Find a Provider section of blueshieldca.com, you can access quality and efficiency indicators, and patient satisfaction scores for HMO medical groups and hospitals with the Performance Profile.
• Ask the Pharmacist: Emailyour questions about prescription or over-the-counter medications, herbal products or dietary supplements to pharmacists at the University of California, San Francisco, and receive an answer in one to two days.
• Drug Database and Formulary: Search for prescription drugs covered under your Blue Shield plan in our formulary and see how you can save money with a generic alternative (when available).
• Educational resources: Comprehensive news and information on the latest health topics in the "health & wellness" section. Stay on top of current health trends when you sign up for our newsletter, health update, delivered via email!
  
  To take full advantage of our site features, register at blueshieldca.com.
  
  
• Treatment options and hospital comparison tools
  Blue Shield’s Web-based treatment and comparison tools provide answers for your situation. Which hospital should you use for an upcoming procedure? What questions should you ask your doctor? What are the side effects for certain medical treatments? Blue Shield can help you make the right decisions.
• Hospital Comparisons. Search for a hospital based on its cost, participation and performance in quality programs, number of procedures, complication rates and lengths of stay.
• Treatment Options. Create individualized treatment guides by entering your information into an interactive profiling tool.
  
  
• Prenatal Program
  You want to have the healthiest pregnancy possible, and the Prenatal Program can help. First Steps advocates early and continuous prenatal care and encourages a healthy lifestyle before, during and after pregnancy.
  
  
• Asthma Management Program
  Breathe easier with this program based on National Asthma Education and Prevention Program guidelines. It helps you create a set of written instructions to successfully manage asthma symptoms. You can opt in to receive more information about this program when you select your Personal Physician online.
  
  
• Diabetes Management Program
  Members with diabetes can get educational materials and reminders for screening tests. You can opt in to receive more information about this program when you select your Personal Physician online.
  
  
• Congestive Heart Failure Program
  This program offers qualified members an at-home monitoring program that tracks patient weight, heart failure symptoms, and medication compliance for members diagnosed with severe heart failure.
  
  
• Coronary Artery Disease (CAD) Management Program
  With a goal of lowering risk and preventing further problems, this program empowers members with heart disease to make the necessary lifestyle changes to help improve their quality of life.
  
  
• Chronic Obstructive Pulmonary (COPD) Disease Management Program
  Members with COPD learn to promote lung health and receive information on how to use medication to help keep symptoms under control and help reduce shortness of breath.
  
  
• Depression Management Program
  This program promotes early identification and treatment of this silent but serious disease. Resources include a Depression & Mental Health Resource Packet that has fact sheets on depressive disorders, frequently asked questions about antidepressant medication, psychotherapy treatment, depression in children, coping with grief, and caregiver stress.
  
  
• Pre-Surgical Guided Imagery
  If you're preparing for surgery, this powerful mind-body technique can relax you and assist your body's natural tendency to repair and heal. The program aims to decrease surgical complications, post-operative pain and psychological anxiety before and after surgery.
  
  
• Discounts on chiropractic, massage, massage, vision services, gym membership, and more
  As a Blue Shield member, you’ll have access to discounts on chiropractic care, acupuncture, massage therapy, and vision services. We also offer new discounts for 24 Hour Fitness gym membership, Weight Watchers membership, and products on drugstore.com. Visit the wellness discount program section on blueshieldca.com for more information.1, 2

1 These discount program services are not a covered benefit of Blue Shield health plans and none of the terms or conditions of Blue Shield health plans applies.
The network of practitioners and facilities in the discount programs are managed by the external program administrators identified below, including any screening and credentialing of providers.  Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy.  Nor does Blue Shield make any recommendations, representations, claims or guarantees regarding the practitioners, their availability, fees, services, or products.
Some services offered through the discount program may already be included as part of the Blue Shield health plan covered benefits.  Members should access those covered services prior to using the discount program.
Members who are not satisfied with products or services received from the discount program may use the Blue Shield’s grievance process described in the Grievance Process section of the Evidence of Coverage or Certificate of Insurance. Blue Shield reserves the right to terminate this program at any time without notice.
Discount programs administered by or arranged through:

• Alternative Health Services Discount Program –American Specialty Health
• Networks of California, Inc. (ASH Networks
• Vision Program – California Eye Care Network
• Weight Control – Weight Watchers North America
• Fitness Facilities – 24 Hour Fitness
• Health products (excluding prescription drugs) – drugstore.com inc.

2 The products and services described below are neither offered nor guaranteed under Blue Shield’s contract with the Medicare program, but are made available to members of Blue Shield of California. These products and services are not subject to the Medicare appeals process. Any disputes regarding these products and services may be subject to the Blue Shield 65 Plus grievance process. Should a problem arise with any value-added item or service, please call the Blue Shield 65 Plus Member Services Department at (800) 776-4466 [TDD/TTY: (800) 794-1099], 7 a.m. to 8 p.m., seven days a week.

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